Forum access error

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Alez
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#1 Forum access error

Post by Alez » Fri Mar 16, 2018 8:02 pm

[mention]scole of TSBT[/mention] Checked phpbb logs after you're access error last night, no errors reported. Checked, validated and optimised the sql tables again no errors. Checked site metrics and it reports no errors in the last 24 hours. Have backup of tables and backup of forum made just in case. Hopefully just a one off glitch.
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#2 Re: Forum access error

Post by Cruncher Pete » Thu Dec 20, 2018 9:49 am

I am not sure if this is just a temporary glitch or a bug. I can log in to the site with Chrome browser not problem. However, I just tried to do so with ab newly installed Firefox and in an attempt to log in it tell me that I must accept the cookie policy. The problem is that it is not shown, therefore I can't register or log in.
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#3 Re: Forum access error

Post by davidBAM » Thu Dec 20, 2018 10:27 am

I've had that once as well.

I got around it by changing the URL manually, problem is I forget what I changed it to.

Try https://TSBT.co.uk on its own
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#4 Re: Forum access error

Post by Cruncher Pete » Thu Dec 20, 2018 10:59 am

Thanks Dave. That worked. Although mine was also https, it must have been an old cached copy with the usual additions that have changed..
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Alez
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#5 Re: Forum access error

Post by Alez » Thu Dec 20, 2018 11:56 am

It can also sometimes happen if you have all pop-ups blocked, although the browser should inform you it blocked the pop up.
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#6 Re: Forum access error

Post by Dirk Broer » Fri Dec 21, 2018 12:05 am

Forum is slow as s@#*t on a freezing day, keep getting

Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
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#7 Re: Forum access error

Post by scole of TSBT » Fri Dec 21, 2018 12:50 am

yeah. we have something going on. does the server control panel provide access logs so we can see if something is "unexpected" is putting a load on the server or is there other troubleshooting info? Database performance? Do we need to up the system resources?
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Alez
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#8 Re: Forum access error

Post by Alez » Fri Dec 21, 2018 2:53 am

I'll try to see. Look under Metrics on the cpanel. See if you can see something I am not ?

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#9 Re: Forum access error

Post by davidBAM » Fri Dec 21, 2018 7:23 am

Seems fine for me apart from the very occasional 503
I think this is fool-proof but could you just try it for me please? • There are 10 types of people in the world; those who understand binary, and those who don’t
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#10 Re: Forum access error

Post by Alez » Sun Dec 23, 2018 2:23 am

Which 503 ? failed or unavailable ? Random or on a specific forum ?

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#11 Re: Forum access error

Post by jockmacmad2 » Fri Dec 27, 2019 11:55 pm

After wondering for quite some time I thought I better ask if General Errors afflict others too. The amount I get is quite amazing.

The 503 Lost connect to MySQL means some nights I cannot even login, and loading pages can take 10-12+ attempts or just not at all.

Attempted multiple physical locations and t'internet connections, computers, browsers to no avail.
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#12 Re: Forum access error

Post by jockmacmad2 » Fri Dec 27, 2019 11:57 pm

And right on time here is the error

General Error
SQL ERROR [ mysqli ]

Lost connection to MySQL server during query [2013]

An SQL error occurred while fetching this page. Please contact the Board Administrator if this problem persists.
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Alez
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#13 Re: Forum access error

Post by Alez » Sat Dec 28, 2019 1:54 am

I'm not seeing any errors. Anyone else suffering this ?
Problem is that that is normally an error on the server side, nothing that you can do with a browser etc that will change it. Basically for you, the access to the forum posts you want to see are timing out server side. However it does indicate network connectivity trouble and you should check the condition of your network if this error occurs frequently because the error message includes “during query,” this is probably the case you are experiencing.

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#14 Re: Forum access error

Post by Gibson Praise » Sat Dec 28, 2019 1:56 am

jockmacmad2 wrote:
Fri Dec 27, 2019 11:55 pm
After wondering for quite some time I thought I better ask if General Errors afflict others too. The amount I get is quite amazing.
I don't know if this will help. I was having some problems recently that seems specific to this forum. It went away went I marked all posts/forums read and it only had to parse a few posts that were new ( at least that was my interpretation ).
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#15 Re: Forum access error

Post by scole of TSBT » Sat Dec 28, 2019 3:08 am

I get the SQL General Error often. I just marked all read, will see if that helps me and report back in a few days.

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